Shipping and Cancellation Policy

Shipping Policy

At NPCPlayer.com, we strive to provide efficient and reliable delivery of our digital products. Below are the details of our shipping process:

1. Digital Delivery

• All products sold on NPCPlayer.com are digital license keys, delivered via email.
• Upon successful payment, your license key(s) will be sent to the registered email address within 15 minutes to 2 hours.
• In rare cases, delivery may take up to 24 hours, particularly during high demand or technical issues.

2. Delivery Confirmation

• Ensure that you provide an accurate and active email address during checkout.
• Check your email’s spam or junk folder if you do not receive the delivery within the expected timeframe.

3. Undelivered Keys

• If you have not received your digital key within 24 hours, contact us at support@npcplayer.com or via our customer support hotline.
• We will investigate the issue and provide assistance within 1-2 business days.

4. Delivery Failures

• NPCPlayer.com is not responsible for failed deliveries due to incorrect email addresses provided by customers.
• In such cases, re-sending of the digital key may be subject to additional verification and charges.

Cancellation Policy

NPCPlayer.com understands that customers may occasionally need to cancel their orders. Below are the details of our cancellation process:

1. Order Cancellation

• Cancellation requests must be submitted before the digital key has been delivered.
• To request a cancellation, email us at support@npcplayer.com with your order details.

2. Non-Cancellable Orders

• Orders cannot be canceled once the digital key has been delivered or activated.

3. Cancellation Approval

• Approved cancellations will be processed within 24-48 hours, and a confirmation email will be sent to you.

4. Refund for Canceled Orders

• For eligible cancellations, refunds will be issued in accordance with our Refund Policy.

5. Changes to Cancellation Policy

• NPCPlayer.com reserves the right to update or modify this policy at any time without prior notice.

For any additional questions about our Shipping and Cancellation policies, contact us at:

• Email: support@npcplayer.com