This Return and Refund Policy is a part of our Terms and Conditions.

General Policy

Due to the nature of digital software, we generally do not offer refunds or exchanges for Products once a key has been activated or used. However, we understand that there may be exceptional circumstances.

Eligible Refunds

You may be eligible for a full refund under the following conditions:

  • Unused Key: The purchased product key has not been activated or used in any way.
  • Defective Software: The software is demonstrably not working on your computer, despite reasonable troubleshooting efforts.
  • Time Limit: You must inform us about the issue and request a refund within 7 days of the purchase date.

Refund Procedure

  1. Contact Support: Contact our support team at [email protected] within 7 days of purchase. Explain the issue in detail and provide your order information.
  2. Evaluation: Our support team will investigate the issue and may request additional information to determine if your request meets the refund criteria.
  3. Refund Processing: If your request is approved, we will process the refund back to your original payment method. The refund may take several business days to appear in your account.

Ineligible Refunds

Refunds will not be provided in the following situations:

  • Activated Keys: If you have already activated or used the product key.
  • Compatibility Issues: If the software is not compatible with your computer’s hardware or operating system. We recommend thoroughly checking the system requirements before purchasing.
  • Change of Mind: Refunds are not granted for simply changing your mind or if you decide you no longer want the software.
  • Requests Outside the 7-Day Period: Refunds cannot be processed for requests made after the 7-day period from the purchase date.

Important Notes

  • We reserve the right to investigate potential fraudulent refund requests.
  • This Return and Refund Policy does not affect your statutory rights as a consumer.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at [email protected].