Service Delivery Policy

1. No physical shipping

Hosting Platform sells digital services: web hosting, virtual private servers, custom servers and fixed-day rentals. No physical goods are shipped and no shipping charges apply.

2. How a service is delivered

• After your payment is confirmed, we set up the service you ordered.
• When it is ready, we send an email to the address on your account and the access details appear on the service page in your account.
• Your order confirmation page and the Orders page in your account show the payment status and the setup status separately at all times.

3. Delivery time

• Standard web hosting, VPS and rental orders are normally active within 24 hours of confirmed payment.
• Custom servers and orders that need a manual review can take longer. We tell you the expected time in the quote or by email.
• Payments by bank transfer are confirmed when the money arrives, which can take additional days.

4. When your term starts

The term of a service, including the clock of a fixed-day rental, starts when the service is activated, not when you pay. You do not lose paid time while a service is being set up.

5. If your service is not delivered

If your service is not active within the time above, contact us at [Support email] or open a ticket with your order number. If we cannot deliver the service, you receive a full refund under the Refund & Cancellation Policy.

6. Contact

[Legal business name]
Email: [Support email]
Phone: [Phone number]
Support hours: Monday to Friday, 10:00 to 18:00