Refund & Cancellation Policy

1. Cancelling a service

• You can ask to cancel a service at any time from the service page in your account, or by writing to [Billing email].
• Services do not renew automatically, so you are never charged again unless you place a new order. If you simply do not renew, the service ends at its expiry time.
• When a service is cancelled or ends, its data is permanently deleted. Take a copy of anything you need first.

2. Refunds for new monthly and yearly plans

If you are not satisfied with a new web hosting or VPS plan bought on a monthly or yearly term, you can request a refund within 7 days of the first payment for that service.

3. What is not refundable

• Fixed-day rentals. Rentals are sold for a short fixed period and are not refundable once the service has been activated.
• Renewals and extensions of an existing service.
• Add-ons and one-time services that have already been delivered, such as site migration or managed support.
• Custom servers once they have been set up, unless agreed otherwise in the quote.
• Services suspended or terminated for breaking the Acceptable Use Policy or the Terms of Service.
• Requests made after the refund window in section 2.

4. When we always refund

• We cannot deliver the service. If a paid service cannot be set up, you receive a full refund.
• Duplicate payments. If you are charged twice for the same order, the extra payment is refunded in full.
• Service credits owed under the Service Level Agreement.

5. How to request a refund

Open a billing ticket in your account or email [Billing email] with your order number and the reason for the request. We reply within 24 hours during support hours.

6. How refunds are paid

Approved refunds are sent to the original payment method within 7 business days. Your bank or card issuer may take additional time to show the refund. Refunds are made in USD, the currency of the original payment.

7. Payment disputes

Please contact us before opening a dispute with your bank or card issuer, so we can resolve the problem directly. Services paid for with a disputed or reversed payment are suspended while the dispute is open.

8. Contact

[Legal business name]
Email: [Billing email]
Phone: [Phone number]