Refund and Returns Policy

Refund and Return Policy

Effective Date: 19/04/2023

At NPCPlayer.com, we strive to ensure customer satisfaction. Please review our refund and return policy below.

Overview

At NPCPlayer.com, we are committed to providing a positive customer experience. If you are unsatisfied with your purchase, please refer to the following terms and procedures for refunds and returns.

1. Refund Eligibility

• Refunds are available for unused or defective digital license keys.

• Requests for refunds must be submitted within 7 days of purchase.

• The product must remain unactivated and unused to qualify for a refund.

2. Non-Refundable Items

• Digital license keys that have been activated or used.

• Services that have been rendered as agreed upon during purchase.

• Any promotional or discounted items that explicitly state no refunds.

3. Return Policy

NPCPlayer.com only deals in digital products, so physical returns are not applicable. If you encounter an issue with a digital license key, contact our support team for resolution.

4. Process for Refunds

• To request a refund, email support@npcplayer.com with the following details:

  • Your order number.

  • A brief description of the issue.

  • Proof of purchase.

• Refund requests are reviewed within 3-5 business days, and approved refunds are processed within 7-10 business days.

• Refunds will be credited to the original payment method used during purchase.

5. Exceptions

• NPCPlayer.com reserves the right to deny refund requests that do not meet the eligibility criteria.

• Fraudulent or abusive refund claims will be investigated and may result in account suspension.

6. Changes to Refund and Return Policy

NPCPlayer.com reserves the right to amend this Refund and Return Policy at any time without prior notice. Changes will be updated on this page.

Contact Us

If you have questions or concerns regarding our Refund and Return Policy, please contact us at: Email: support@npcplayer.com