Privacy Policy

1. Who is responsible for your data

[Legal business name], which operates Hosting Platform, is responsible for the personal data described in this policy. Address: [Registered address], [Country of registration]. Privacy contact: [Privacy email].

2. What we collect

• Account details: name, email address, phone number, company name and billing address.
• Order and billing records: the services you order, invoices, payment status and the payment reference returned by the payment provider. We do not receive or store your full card number.
• Service data: the configuration of your services, their status, expiry dates and activity logs.
• Support messages: tickets, emails and form submissions you send us.
• Technical data: IP address, browser type, and cookies needed to keep you signed in and to remember your order. See the Cookie Policy.

3. Why we use it

• To create your account and provide, bill for and support the services you order.
• To send service messages: payment confirmations, activation notices, expiry reminders, suspension notices and replies to your tickets.
• To prevent fraud and abuse and to keep our network secure.
• To meet legal, tax and accounting obligations.

We do not sell your personal data and we do not use it for advertising.

4. Who we share it with

• Payment providers, to process your payment.
• Infrastructure and data-centre providers, to operate the servers that run your services.
• Email delivery providers, to send service messages.
• Authorities, when we are legally required to, or to report illegal activity.

These providers may process data in other countries. Where they do, we rely on the safeguards they provide under applicable law.

5. How long we keep it

• Account data is kept while your account is open and for 30 days after it is closed.
• Invoices and payment records are kept for as long as tax and accounting law requires.
• Content on a service is deleted when the service ends, as described in the Terms of Service.

6. Security

The website uses encrypted connections. Access to customer data is limited to staff who need it. No system is completely secure, so please use a strong, unique password for your account.

7. Your rights

Subject to the law that applies to you, you can ask to see, correct, export or delete your personal data, and you can object to or restrict certain uses. You can make an export or deletion request from Profile & Security in your account, or by writing to [Privacy email]. You can turn optional reminder emails on or off in your account. You may also complain to your local data protection authority.

8. Children

Our services are for customers aged 18 or older. We do not knowingly collect data from children.

9. Changes

We may update this policy. The date at the top shows the latest version.

10. Contact

[Legal business name]
[Registered address]
Email: [Privacy email]
Phone: [Phone number]