Abuse & Copyright Policy

1. Reporting abuse

If a service hosted by Hosting Platform is being used for spam, phishing, malware, attacks or anything else prohibited by the Acceptable Use Policy, write to [Abuse and copyright email]. Please include:

• the website address or IP address involved;
• the date and time, with the time zone;
• what happened, with evidence such as message headers, logs or screenshots;
• your contact details.

2. Reporting copyright infringement

If you believe content on one of our services infringes your copyright, send a notice to [Abuse and copyright email] with:

• a description of the copyrighted work;
• the exact address of the material you say is infringing;
• your name, address, email and phone number;
• a statement that you believe in good faith that the use is not authorised by the owner or by law;
• a statement that the information in your notice is accurate and that you are the owner or authorised to act for the owner;
• your signature, which may be typed.

3. What we do with a report

• We review each report and may ask you for more information.
• Where a report is credible, we contact the customer and may suspend the service or remove access to the material while we investigate.
• Serious cases, such as phishing, malware or child abuse material, are acted on immediately.
• For privacy reasons we do not always tell the reporter what action was taken.

4. Counter-notice

A customer whose content was removed after a copyright notice can send us a counter-notice explaining why the content is lawful. If the complaint is not pursued further, we may restore access.

5. Repeat violations

Accounts with repeated valid complaints are terminated without a refund.

6. Contact

[Legal business name]
[Registered address]
Abuse and copyright: [Abuse and copyright email]